in order to get to talk to you about anything regarding my anything, i have to confirm at least 12 different ways to get a hold of me, plus my social security number and birthday. so if my payment didn't go through because you have the wrong account number, you couldn't contact me? what. the. eff. then you have the nerve to tell me that you don't have the right account number, maybe because "someone typed it in wrong." really? you're going to charge me a late payment because someone can't type? i hate your face.